REFUND, RETURN & EXCHANGE POLICY

Last updated: 25th March 2026

At Ifshas, we maintain strict quality and hygiene standards. Due to the nature of fashion jewellery products, we do not offer refunds for change of mind. Refunds are only applicable in cases where a product is received in a damaged condition or where an incorrect item has been delivered.

We offer a 7-day exchange policy from the date of delivery. To be eligible for an exchange, the product must be unused, unworn, and returned in its original packaging with all tags intact. Ifshas reserves the right to reject any exchange request if the returned product does not meet these conditions.

Certain items are non-returnable and non-exchangeable, including earrings due to hygiene reasons, sale or discounted items, and customized or personalized products.

Customers must notify us within 48 hours of receiving a damaged or incorrect item. Requests made after this period may not be accepted. Clear photo or video evidence, including unboxing proof where possible, may be required to process such claims. Ifshas reserves the right to decline requests where sufficient proof is not provided.

Approved returns may be eligible for replacement or store credit at our discretion. Store credit, if issued, will be valid for future purchases on the website.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product. Ifshas is not responsible for items lost or damaged during return shipping.

We reserve the right to limit or refuse returns and exchanges in cases of suspected misuse or abuse of the return policy.